Role: Risk Analyst

Location: St. Catharines, Ontario

Work Arrangement: Onsite

Position Overview:

We are seeking a User Safety & Risk Operations Agent to investigate, assess, and respond to complex cases involving user safety, fraud, abuse, and policy violations. The successful candidate will use strong analytical judgment, attention to detail, and empathy to help maintain a safe and trustworthy digital environment.

Key Responsibilities:

Content Moderation

• Review and enforce platform policies through manual and AI-assisted moderation.
• Investigate escalated reports involving harmful or policy-violating content.
• Review user appeals and make accurate, well-documented decisions.

Risk & Abuse Prevention

• Identify and investigate scams, spam, account compromises, and abusive activity.
• Detect emerging risk and abuse patterns and recommend preventive measures.
• Escalate high-risk cases and collaborate with relevant teams to resolve issues.

Fraud Detection & Investigatio n

• Monitor and investigate fraudulent activity, including fake accounts, payment fraud, and chargebacks.
• Analyze fraud trends and provide insights to strengthen fraud prevention measures.
• Maintain accurate case documentation and follow established investigation procedures.
  
  
  
  

Required Qualifications:

• Minimum 6 months of experience in Trust & Safety, Content Moderation, Data Privacy, Cybersecurity, Legal, or a related field.
• High School Diploma or equivalent.
• Robust analytical, investigative, and decision-making skills.
• Excellent written and verbal communication skills.
• Ability to work effectively with sensitive or difficult content.
• Ability to work rotating shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• Familiarity with Generative AI products and potential misuse scenarios.
• Experience with investigative tools such as login history, API logs, or secure PII-handling systems.
• Experience working with evolving policies, procedures, and risk frameworks.

Interview Process:

• Client Recruiter will do initial screening
• In person interview at client location with HM
• Written Assessment will be there
• Hiring if everything goes well

Expectations to be set:

• This would be 100% onsite so, look for candidates within 90 mins of commute or someone who’s willing to relocate.
• Initially 4 to 5 weeks of paid training will be there with normal shift.
• No fixed shifts would be there so, rotation shifts for 24*7 work project.