As Restaurant General Manager - The Chalet, you will lead one of Fairmont Chateau Whistler's most distinctive dining experiences, bringing warm alpine hospitality and exceptional service to life in an intimate and memorable setting.
Through visible leadership, coaching, and collaboration, you will inspire your team to create engaging guest experiences while driving colleague engagement, operational excellence, and strong financial performance. You will take ownership of the day-to-day operation of The Chalet, ensuring every detail-from the welcome and atmosphere to food, beverage, and service-is delivered to the highest standard.
This is a full-time, permanent position for an immediate start.
Pay Range: $73,000 - $83,000 per annum
Job Duties Include
Lead and inspire The Chalet team to deliver warm, engaging, and exceptional guest experiences
Take ownership of the overall guest journey, ensuring consistent execution of service, atmosphere, food, and beverage standards
Foster a positive, engaged, and high-performing team culture
Coach, develop, and recognize colleagues to support their continued growth and success
Support recruitment, onboarding, training, and workforce planning initiatives
Drive service excellence while maintaining Fairmont brand and luxury service standards
Maintain a strong presence on the floor, actively engaging with guests and supporting colleagues throughout service
Manage labour, productivity, revenue, expenses, and other key operational targets
Identify opportunities to enhance revenue, guest satisfaction, and the overall dining experience
Collaborate with Culinary and other resort leaders to ensure seamless execution and achieve operational goals
Champion health, safety, sustainability, and workplace wellbeing
Ensure compliance with company policies, procedures, and all applicable food and beverage regulations
Contribute to continuous improvement initiatives that enhance both colleague and guest satisfaction
Requirements
Minimum 3 years' leadership experience in Food & Beverage operations
Previous experience within an upscale restaurant, luxury hotel, or high-volume dining environment preferred
Post-secondary education in Hospitality, Business, or a related field preferred
Strong knowledge of food, beverage, wine, and elevated service standards; Sommelier designation is an asset
Proven ability to lead, coach, motivate, and develop high-performing teams
Solid communication and relationship-building skills
Highly organized, solutions-focused, and comfortable operating in a fast-paced environment
Strong business acumen with an understanding of labour, revenue, expenses, and restaurant profitability
Passion for hospitality, team engagement, and creating memorable guest experiences
Visa Requirements : To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:
[email protected].
#CWMRLeadership
📌 Restaurant General Manager - The Chalet (Fernie)
🏢 AccorHotel
📍 Fernie