Work Experience

- No previous experience required
- Retail, sales, customer service, or ecommerce experience is an asset
- Training will be provided

Responsibilities Customer Service & Sales

- Greet customers warmly and provide friendly, professional assistance
- Escort customers to the appropriate showcases and help them explore products
- Provide accurate information about products, features, pricing, and availability
- Assist customers with product selections by understanding their needs and offering helpful recommendations
- Build customer confidence and provide an exceptional in-store shopping experience
- Process purchases and payments accurately using the Point-of-Sale (POS) system
- Answer incoming phone calls and assist customers with inquiries

E-Commerce

- Input and update product information on e-commerce platforms
- Respond to customer inquiries through email and live chat
- Process, pick, pack, and ship online orders accurately and efficiently
- Assist with maintaining accurate online product listings and inventory information

Inventory & Merchandising

- Receive incoming product shipments by counting and verifying merchandise
- Price tag, organize, and merchandise new products




- Conduct daily inventory counts and help maintain accurate inventory records
- Maintain attractive and organized product displays

Store Maintenance

- Keep the store, showcases, and work areas clean, organized, and presentable
- Clean glass showcases, vacuum and sweep/mop floors, and maintain general store cleanliness
- Organize work areas and ensure products and supplies are properly stored

Product Knowledge

- Continuously learn about our products, brands, and services
- Develop solid product knowledge in order to confidently assist customers and answer questions

Education & Skills

- High school diploma or equivalent
- Strong communication and interpersonal skills
- Friendly, positive, and customer-focused attitude
- Comfortable working with computers and learning new software
- Strong attention to detail and organizational skills
- Ability to work independently as well as part of a team
- Reliable, responsible, and willing to learn
- Mandarin or Cantonese speaking ability is an asset
- Previous jewellery, retail, sales, customer service, or e-commerce experience is an asset, but not required

Job Type: Part-time Pay: $18.25-$22.00 per hour

Work Location: In person

📌 Retail Sales & E-Commerce Customer Service Associate (Richmond)
🏢 Christine Jewellers
📍 Richmond