Job OverviewOur client, a well known financial services (lending) organization, has a new opening for an experienced Bilingual Collections Representative. Listed as one of Canada’s best places to work, this company is committed to providing an inclusive and collaborative work culture with a lot of growth opportunities.This is an In Office role.Location: Mississauga or Pickering officeSalary: 52K - 58K and full perks after 3 months and RRSP match 4%. 3 weeks vacation.Hours: 9.00 am - 5.00 pm and 11.00 am - 7.00 pm (2 shifts on rotation)ResponsibilitiesDemonstratecompassionandempathy for our customers by understanding their situations, needs, and offering solutions.Performoutbound callsto collect on overdue accounts by negotiating appropriate repayment plans with customers.Support operationsby managing customer accounts and collection activities on delinquent/past due accounts of financial loans.Expertly engage in negotiations with customers and explore financial resources to secure the optimal arrangement.Completeinitial trace workusing online tools and account systems.Documentcollections activities and processes through superior administration skills.ExperienceFully Bilingual in English and FrenchMinimum 1-2 years of experience in a collections, sales, or customer service or call center/contact center role.Experience with using an automated dialer system is an asset.Excellent verbal and written communication skills.Proven ability to multi-task; adapting to changes in a fast-paced environment.Competency in MS Office (Word, Excel); ability to learn new software applications.Able to pass background checks (criminal, employment, and credit).Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship.Collections: 2 years (required)French (required)Pay: $25.00-$28.00 per hourBenefitsDental careDisability insuranceExtended health careLife insuranceOn-site parkingPaid time offRRSP matchVision care#J-18808-Ljbffr