Embrace a technical support role with F12 as a Service Desk Analyst, providing effective solutions to clients' IT issues both in-person and remotely. Enhance your technical troubleshooting skills in network infrastructure, servers, and applications.

As a valued member of the Service Delivery team, your goal is to offer high-quality assistance to clients while adhering to F12’s established policies. The position is ideal for those seeking to deepen their IT knowledge through hands-on experience and coaching from seasoned technicians.

Key Responsibilities: • Provide end-user IT support and troubleshoot issues • Build relationships and understand client preferences • Respond quickly and tactfully to client inquiries • Maintain ticket accuracy and documentation • Update shared resources to enhance team efficiency

Requirements: • Minimum 1-year experience in Service Desk/IT support • Knowledge of Windows Servers and Networking • Robust analytical skills and problem-solving mindset • Certifications in Microsoft or CompTIA A+/Network+ preferred • Ability to work on-call or after hours

Leverage your technical passion to deliver exceptional service in the IT support landscape at F12. #J-18808-Ljbffr

📌 Service Desk Analyst at (Winnipeg)
🏢 F12.net
📍 Winnipeg