Elevate your career as a Bilingual Flex Learning Specialist based in Canada. This remote role blends customer service and training to empower learning for service teams.
Our partner company seeks a dynamic qualified adept in both English and French. You will design and deliver high-quality training while maintaining active customer service responsibilities. Essential skills include facilitation, mentorship, and strong interpersonal communication to ensure learners meet performance expectations.
Key Responsibilities: • Plan and deliver engaging soft-skills and product training • Facilitate interactive sessions encouraging participation • Supervise training groups of 14–30 agents • Provide mentoring and constructive feedback to learners • Track attendance, performance, and escalate issues as needed
Requirements: • Fluency in English and French for customer interactions • Approximately two years in training or contact-center roles • Strong facilitation and presentation skills • Proficiency in Microsoft Office applications • Ability to work flexible schedules including evenings
Maximize your potential in a role that supports both learning and customer service excellence. #J-18808-Ljbffr