About the Job

AiGC is seeking a Manager, Technology Services to lead the delivery of secure, reliable, and user‑centred technology services that enable staff to work effectively and support the organization’s growth and digital maturity.

In this role, you will oversee the full technology services portfolio, including service desk operations, Microsoft 365, cloud and network infrastructure, and technology asset and licensing management. You will play a critical leadership role in building and maturing technology services in a fast-growing, highly regulated environment.

Why Join AiGC?

AiGC is building a modern, regulated conduct and manage crown agency from the ground up. This is a rare opportunity to step into an organization at the earliest stage and shape how our operation comes together.

Who You Are

You are a collaborative and customer-focused technology leader who brings a blend of strategic thinking, technical expertise, and strong people leadership. You thrive in agile environments, enjoy solving complex challenges, and are passionate about delivering secure, reliable, and user-centered technology services. With a commitment to continuous improvement and strong stakeholder relationships, you help teams succeed while driving technology solutions that support organizational growth and innovation.

About the Role

In this role you will own:

Technology Services Leadership

• Lead end-user computing, service desk, and workplace technology services.
• Ensure reliable, secure, and high-quality technology service delivery.
• Drive improvements in service performance, usability, and user satisfaction.

Cloud & Infrastructure

• Oversee Microsoft Azure, Microsoft 365, and network services.
• Ensure platforms are secure, scalable, and well governed.
• Provide hands-on technical leadership and support implementation activities.

Licensing, Assets & Vendors

• Manage technology licensing, subscriptions, and renewals.
• Oversee asset lifecycle management and cost optimization.
• Lead vendor and managed service provider relationships.

Leadership & Collaboration

• Lead and develop a high-performing technology services function.
• Collaborate with IT leadership and business stakeholders to align priorities.
• Provide strategic advice on service performance, risks, and improvements.

What You Bring

Qualifications

• Degree in Information Technology or related discipline.
• 7–10 years of progressive IT experience, including leadership.
• Experience with cloud platforms (Microsoft Azure), Microsoft 365, and enterprise infrastructure.
• Strong vendor management and service delivery experience