Ever wondered what it's like working for one of the largest underwater robot manufacturers in the world? Deep Trekker is a local high tech company and we're growing again! Take a virtual ride with some awesome robots, hear from our team, and learn why Deep Trekker is the right team for you.

Responsibilities

Customer Support &

- Troubleshooting

- Communicate with customers and dealers via phone, email, chat, and remote desktop tools to provide technical assistance.

- Support diagnostics and troubleshooting across mechanical, electrical, and software components—including Tier 3 networking-related issues. Training on Tiers 1, 2 and 3 provided.

- Work cross-functionally with technicians, engineers, and production teams to resolve complex support challenges.

- Manage support tickets and customer repairs throughout the service lifecycle, ensuring timely resolution and a positive customer experience.

- Maintain accurate and detailed case notes in CRM to ensure traceability and trend reporting.

Product Knowledge &

- Documentation

- Develop in-depth understanding of Deep Trekker and Pipe Trekker products to serve as a resource for both internal teams and customers.

- Assist with compiling product performance data and trends to support product improvement and reporting initiatives.

- Maintain up-to-date knowledge of order processing, fleet,



and training procedures to ensure full-cycle support.

- Be knowledgeable on Tier 1 and 2 Training, including ensuring customers are successfully enrolled in online training and have the ability to complete basic online and operational training.

Quoting, Invoicing &

- Systems Use

- Generate quotes and invoices for service repairs, spare parts, and upgrade requests using the ERP system.

- Assist with data entry, part orders, and service scheduling in alignment with customer needs.

- Be able to participate in rotational On-Call Support (5–9 PM EST weekdays, 10 AM–6 PM EST weekends/holidays) as part of a paid on-call support policy.

Professional Development &

- Growth

- Work closely with leadership to gain exposure to pre-sales support, technical demos, and consultative solution design.

- Build toward a Sales Engineer role by developing product configuration knowledge and sales engagement best practices.

At Deep Trekker we are agile, passionate, and cutting-edge. We dream it and then do it together by learning, collaborating and reinventing what’s possible.

Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

📌 ROV Technical Support Representative (Kitchener)
🏢 Deep Trekker
📍 Kitchener