About the job RQ00187 - ServiceNow / ITOM Specialist RQ00187 - ServiceNow / ITOM Specialist

3 days onsite/2 days remote (subject to HM's discretion) -277 Front Street West

Project Description

We are seeking a highly skilled

ServiceNow Discovery Engineer / ITOM Specialist with strong

Software Asset Management (SAM)

and

Hardware Asset Management (HAM)

experience. This role is responsible for designing, implementing, and optimizing advanced Discovery and Service Mapping solutions to ensure accurate, reliable CMDB population while directly supporting

SAM, HAM, and ITOM maturity across on‑premises and cloud environments.

We are seeking a highly skilled

ServiceNow Discovery Engineer / ITOM Specialist with strong

Software Asset Management (SAM)

and

Hardware Asset Management (HAM)

experience. This role is responsible for designing, implementing, and optimizing advanced Discovery and Service Mapping solutions to ensure accurate, reliable CMDB population while directly supporting

SAM, HAM, and ITOM maturity across on‑premises and cloud environments.

Key Responsibilities

Design, configure, and manage

MID Servers to support secure, scalable discovery operations using ServiceNow

Develop and maintain custom Discovery probes, sensors, and patterns for accurate identification and classification of infrastructure components using ServiceNow

Ensure high‑quality CMDB population to support

SAM and HAM use cases , including data accuracy, completeness, normalization, and lifecycle alignment using ServiceNow

Implement and support Service Mapping to accurately map application services and dependencies (required) using ServiceNow

Leverage Discovery data to improve software normalization, entitlement accuracy, compliance, and audit readiness

(SAM) using ServiceNow





Support hardware lifecycle visibility , normalization, and governance through reliable Discovery outcomes (HAM)

Integrate ServiceNow Discovery with third‑party tools and platforms to enhance automation and data enrichment

Apply strong knowledge of network protocols

(SSH, SNMP, WMI, HTTP/HTTPS, etc.) to troubleshoot and optimize discovery processes

Configure and manage credential‑based access for secure discovery across multiple platforms

Collaborate with infrastructure, cloud, security, ITAM, and architecture teams to align Discovery, SAM, and HAM with enterprise standards

Monitor and continuously improve

Discovery and Service Mapping coverage, success rates, and data quality

Support

CMDB, SAM, and HAM governance , best practices, and maturity initiatives

Required Qualifications

Proven experience implementing

ServiceNow Discovery and ITOM solutions

Robust hands‑on experience with: MID Server configuration and management

Custom Discovery probes, sensors, and pattern development (required)

Service Mapping implementations (required)

Demonstrated experience supporting

SAM and HAM processes using Discovery and CMDB data

Deep understanding of network protocols and infrastructure technologies

Experience with on‑premises and cloud discovery

(AWS, Azure, and/or GCP)

Strong knowledge of

CMDB data models, CSDM, and ITAM best practices





Experience integrating ServiceNow with external systems and tools

Excellent problem‑solving and troubleshooting skills

Certifications (Required – one or more)

ServiceNow Discovery Certification

ServiceNow ITOM Certification

ServiceNow SAM Certification

ServiceNow HAM Certification

Knowledge of

Event Management or other ITOM modules

Familiarity with enterprise architecture frameworks

Soft Skills

Strong analytical mindset with attention to detail (required)

Automation‑focused and continuous improvement approach (required)

Strong communication and stakeholder management skills

Must Haves

5+ years experience Design, configure, and manage

MID Servers to support secure, scalable discovery operations using ServiceNow

5+ years experience

Develop and maintain custom Discovery probes, sensors, and patterns for accurate identification and classification of infrastructure components using ServiceNow

5+ years experience Ensure high‑quality CMDB population to support

SAM and HAM use cases , including data accuracy, completeness, normalization, and lifecycle alignment using ServiceNow

5+ years experience

Implement and support Service Mapping to accurately map application services and dependencies (required) using ServiceNow

5+ years experience Apply strong knowledge of network protocols

(SSH, SNMP, WMI, HTTP/HTTPS, etc.) to troubleshoot and optimize discovery processes using ServiceNow

Certifications (Required – one or more)

ServiceNow Discovery Certification

ServiceNow ITOM Certification

ServiceNow SAM Certification

ServiceNow HAM Certification

Nice to Have

Knowledge of

Event Management or other ITOM modules

Familiarity with enterprise architecture frameworks

📌 ServiceNow / ITOM Specialist (Winnipeg)
🏢 Source Code
📍 Winnipeg