Answer written and oral inquiries Address customers' complaints or concerns Answer inquiries and provide information to customers Arrange for billing for services Arrange for refunds and credits Explain the type and cost of services offered Maintain records and statistics Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services. Perform general office duties Receive and log complaints Sell merchandise Maintain and manage digital database Answer clients' inquiries and provide information Consult with clients after sale to provide ongoing support Complete and process international purchase orders Review purchase order claims and contracts to determine compliance with company policy Computer and technology knowledge
software Internet MS Excel MS Outlook MS Windows MS Word SAP (FI/CO / HR / MM / OT SD) MS Access MS PowerPoint JD Edwards Spreadsheet Electronic mail Inventory control software Work conditions and physical capabilities
Attention to detail Quick-paced environment Tight deadlines Work under pressure Repetitive tasks Personal suitability
Punctuality Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Organized Reliability Team player Judgement Ability to multitask Dependability Honesty Quick learner Screening questions
Are you currently a student? Do you have experience working in this field? Experience
3 years to less than 5 years Employment terms options
Day Overtime available Health benefits
Dental plan Disability benefits Health care plan Paramedical services coverage Vision care benefits Financial benefits
Registered Retirement Savings Plan (RRSP) Other benefits
Free parking available
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📌 Customer service agent (Cumberland County)
🏢 IMP Aerostructures
📍 Cumberland County
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