Primary Function: Medical receptionists assist the physician and patients by ensuring the medical environment is welcoming and calm for patients and their families. With compassion and integrity, they will provide a positive patient experience while completing their administrative duties. Maintain office organization and patient flow while adhering to strict confidentiality policies is essential.
Educational Requirements: A community college diploma/certificate specializing in Medical Office Assisting or Hospital Ward Clerk or equivalent experience. OHIP Billing, Accuro and Epic experience an asset
Other Skills and Attributes:
Speaking – ability to convey information to patients correctly.
Flexibility - multi-tasking, time management, organization, attention to detail
Computer skills
Professionalism and compassion effective interpersonal skills
Excellent written and oral communication.
Tasks and Duties:
Promptly greet patients in person or on the telephone answering inquiries and scheduling appointments to optimize patient satisfaction and the physician’s time.
Respect the dignity and privacy of patients by maintaining strict confidentiality of personal health information.
Responsible for the initial processing through the EMR system and updating and documenting patient information as necessary, obtaining results of diagnostic investigations prior to patient’s appointments. This may include using the hospital EMR (EPIC) as well.
Liaison with referring physicians/nurses and office staff in a cordial manner.
Deliver service to both patients and fellow Clinic members by engaging in positive interactions and following through on promises made in a thoughtful, effective, timely and courteous manner so that their experience is better than expected.
Ensure all medical services performed by physician are entered into the system for OHIP and third-party billing.
Prep/tidy exam rooms, direct patients to ensure there is continuous patient flow.