Order Entry & Management Enter and process customer purchase orders accurately and in a timely manner. Ensure all order details are correct and comply with internal guidelines and customer requirements. Work closely with operations and logistics to monitor order status and shipping timelines.

Account Management Support

Serve as a point of contact for key accounts to assist with questions, issues, or updates related to orders. Track order progress, proactively notifying customers and sales leadership of any issues or changes. Promptly communicate out-of-stock items, substitutions, shipping delays, or other fulfillment issues to customers and sales directors.

Sales Team Collaboration

Partner with National Sales Directors to support daily administrative needs and help drive sales initiatives. Prepare order summaries, status updates, and issue logs for regular sales check-ins or account meetings.

Customer Service

Follow up with customers on post-order inquiries, backorders, and order changes. Help ensure a positive customer experience through attentive, timely, and qualified support.





Process Improvement

Identify and suggest improvements to processes that enhance order accuracy, reduce errors, or improve customer experience. 2+ years in sales support, customer service, or order entry role (experience in wholesale, consumer goods, or similar industry is a plus). ~ Strong working knowledge of order entry systems (e.g., NetSuite, Sage, MarketTime, Faire Marketplace, TrueCommerce, QuickBooks, or other ERP/CRM platforms). ~ Experience working with national accounts or supporting remote sales teams. Familiarity with wholesale order forms, purchase orders, and retail compliance standards. Knowledge of lead times, inventory management, and logistics tracking.

This role is central to shaping how we show up online, connect with customers, and build the future of thoughtful gifting. Come help us craft something truly sweet.

We offer a hybrid work environment, with on-site presence required four days per week. #

📌 Sales Support Specialist/Customer Services (Quinte West)
🏢 Lolli u0026 Pops
📍 Quinte West