Location: Markham, ON

Duration: 12 Months

Responsibilities:

- Support the sales growth of an assigned geographic area to achieve financial targets for multiple P&L.; May be responsible for targeted clients, reliable regions, and/or medium sales territories.

- Manage customer accounts, follow up with customers for administrative purposes, and provide troubleshooting assistance for orders, account statuses, and other problems, by phone or e-mail.

- Perform operational activities such as creation of accounts, setup of items, management of E-commerce platform orders, follow business processes and policies to ensure compliance.

- Provide ITO – Presales support, customer inquiries, and quote preparation.

- Handle OTR - Order entry and order management. Coordinate all entities involved in providing pre-order booking support, order entry, and order management support up to shipment and invoicing.

- Offer finance support as the key contact for customers and sales teams to resolve financial issues, billing disputes, credit memos, collections, and payments including credit card transactions.

- Identify and execute on opportunities for continuous improvement impacting customer satisfaction,



productivity, and cost control.

- Build customer satisfaction through outstanding relationships and communications.

- Work within predefined targets and metrics – KPI oriented.

Requirements:

- Bachelor's degree or diploma from an accredited university or college.

- Minimum 3 years of experience in a customer service or sales position.

- Strong oral and written communication skills.

- Extremely proficient with MS-Office.

- Knowledge in SAP.

Preferred Skills:

- Additional experience working in field activities, Sales Support or Sales Force is preferred.

- Established analytical ability.

- Knowledge of French is an asset.

- Experience working in a manufacturing environment (Supply Chain Knowledge is an asset).

- Teamwork oriented and demonstrate a high level of initiative, problem-solving, information seeking, and eagerness to learn.

- Ability to work in a fast-paced, high-stress environment with multiple simultaneous priorities.

- Strong organizational and time management skills.

This role is for an existing vacancy.

📌 Sales Support Specialist (Markham)
🏢 Axelon Services
📍 Markham