Role Descriptions: Lead end-to-end Salesforce implementation projects| including initiation| planning| execution| monitoring| and closure. Collaborate with business stakeholders| product owners| architects| developers| QA teams| and vendors to define project scope and objectives. Develop and maintain project plans| schedules| budgets| RAID logs| and status reports.
Manage
Agile/Scrum ceremonies and coordinate cross-functional delivery teams. Ensure successful implementation of Salesforce solutions such as Sales Cloud| Service Cloud| Experience Cloud| Marketing Cloud| or Salesforce integrations. Drive requirements gathering| solution design workshops| user acceptance testing (UAT)| deployment planning| and hypercare support.
Identify and mitigate project risks| issues| dependencies| and change requests. Track project progress against milestones and provide regular executive-level status updates. Ensure adherence to PMO governance| delivery standards| and compliance requirements.
Facilitate communication between technical and business teams to ensure alignment and successful adoption of Salesforce solutions.
Essential Skills: Bachelors degree in Computer Science| Information Technology| Business Administration| or related field. 8+ years of project management experience| with 3+ years managing Salesforce implementation projects. Hands-on experience delivering Salesforce Sales Cloud and/or Service Cloud implementations. Robust understanding of Salesforce platform capabilities| integrations| data migration| security model| and release management.
Experience managing system integrators| offshore/onshore teams| and third-party vendors. Proficiency with Agile| Scrum| Waterfall| or hybrid delivery methodologies. Excellent stakeholder management| communication| negotiation| and leadership skills.
Experience with project management tools such as Jira| Confluence| MS Project| Smartsheet| or Azure DevOps.Preferred Qualifications:
- Must be PMP certified Experience in Telecom| Financial Services| Insurance| Retail| or Enterprise Digital Transformation programs. Familiarity with Salesforce integrations using APIs| MuleSoft| middleware platforms| or cloud integration solutions.
📌 Salesforce Project Manager (Toronto)
🏢 Artech
📍 Toronto
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