Job Summary SeniorAdministrator - Vmware vSphere & vCenter,VMware vSAN Canada Job Description SeniorAdministrator - Vmware vSphere & vCenter,VMware vSAN Ontario Centre Queensville, Ontario The Senior Administrator in Support & Operations plays a crucial role in delivering advanced technical support and operational excellence. This position focuses on troubleshooting complex incidents, performing root cause analysis, and implementing solutions that enhance customer satisfaction. The role requires a strong command of VMware technologies and a commitment to continuous improvement in operational processes.

Key Responsibilities

Provide Advanced Technical Support For Vmware Vsphere And Vcenter By Diagnosing And Resolving Complex Incidents, Ensuring Adherence To Quality Standards And Company Policies.

Conduct Root Cause Analysis For Escalated Issues Related To Vmware Vsan And Aria Monitoring Tools, Implementing Effective Solutions To Mitigate Technical And Security Challenges.

Facilitate Knowledge Base Updates And Management, Contributing To The Training And Coaching Of Junior Analysts To Enhance Team Capabilities And Operational Efficiency.

Resolve Complex Service Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Maintaining A Robust Security Posture.

Enhance Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions,



And Addressing Security Threats Proactively.

Skill Requirements

In-Depth Proficiency In Vmware Vsphere And Vcenter

Solid Understanding Of Vmware Vsan And Vmware Srm

Experience With Aria Monitoring Tools And Sddc

Strong Analytical And Troubleshooting Skills

Familiarity With Itil Processes And Customer Service Best Practices

Other Requirements

VMware Certified Skilled (VCP) certification is recommended .

ITIL Foundation certification is optional but candidate should have effective service management skills & practices

Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

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📌 SeniorAdministrator - Vmware vSphere & vCenter,VMware vSAN (East Gwillimbury)
🏢 HCL Technologies
📍 East Gwillimbury