Become the frontline support for Ooma Enterprise as a Support Desk Analyst. Provide Tier 1 troubleshooting for IP telephony issues while delivering outstanding customer service from Wednesday to Sunday.

In this role, you will handle customer inquiries and account issues, working closely with Ooma's Enterprise team to resolve any complications. Ideally suited for detail-oriented candidates with a solid technical aptitude, this position emphasizes problem-solving skills and effective communication. A passion for helping clients develop their skills and enhance their use of Ooma's platform is essential.

Key Responsibilities:



• Provide initial troubleshooting for IP Telephony issues • Assist customers with call flow design and usage • Educate users on best practices for Ooma products • Manage escalations promptly and efficiently • Conduct follow-ups to ensure client satisfaction

Requirements: • Fluent in French or Québécois • Experience in Tier 1 technical support an asset • Knowledge of Networking fundamentals preferred • Strong analytical and problem-solving abilities • Post-secondary education is preferred

Deliver high-quality support and technical assistance as you help Ooma Enterprise customers succeed. #J-18808-Ljbffr

📌 Ooma Support Desk Analyst Role (Winnipeg)
🏢 Ooma
📍 Winnipeg