- Prepare monthly account summaries, breakdowns, and analyses for assigned portfolios
- Compile and provide invoice copies, credits, and unapplied payment details
- Prepare and reconcile accounts, unapplied credit balances, and credit notes
- Contact overdue accounts and strategic customers to collect outstanding balances
- Communicate with clients regarding collections issues, payment inquiries, and invoicing
- Update and maintain accurate customer files and documentation
- Recognize billing issues through research and regular reconciliation
- Coordinate monthly pre-authorized payments with customers and the Payments team
- Participate in customer and internal partner conference calls supporting recovery of past-due invoices
- Collaborate with sales, customer success, and finance teams to resolve payment and billing issues
- Investigate and resolve complex or escalated accounts receivable issues
- Participate in AR Escalations processes and support departmental goals
- Generate and analyze accounts receivable reports, identify trends, and provide management insights
- Report on key performance indicators and elevate issues requiring attention
- Report to the Team Leader, Accounts Receivable

Requirements

- Must possess a high level of moral judgment for handling confidential information and monetary transactions
- Strong diplomatic, negotiation and conflict resolution skills in order to handle late payment discussions
- Effective attention to detail and high degree of accuracy managing reconciliations
- Strong analytical skills and ability to identify patterns, trends, and root causes of accounts receivable issues
- Excellent written and verbal communication skills,



with the ability to effectively engage with stakeholders at all levels of the organization
- Must be a team player and have the ability to effectively work within a strong cross functional workplace
- Detail-oriented with a high degree of accuracy in data analysis and reporting
- Proven ability to work independently and prioritize multiple tasks in a challenging environment
- Sound analytical thinking, planning, prioritizing and execution skills
- Excellent computer skills with a strong working knowledge in Microsoft Word and Excel
- AI fluency with Microsoft Copilot, or other AI tools
- Demonstrated commitment to PointClickCare’s core values: People, Passion, and Performance
- Knowledge of healthcare billing and reimbursement processes is a plus

Core Competencies

Demonstrates strong analytical skills and attention to detail in managing accounts receivable, including reconciliation and reporting. Proficient in communication and collaboration with cross-functional teams to resolve billing issues and support recovery efforts.

Highest-signal resume keywords

- Accounts Receivable Management
- Data Analysis and Reporting
- Conflict Resolution Skills
- Microsoft Excel Proficiency
- Healthcare Billing Knowledge

Hard Skills

- Accounts Reconciliation
- Invoice Preparation
- Credit Management
- Data Analysis
- Accounts Receivable Reporting

Soft Skills

- Attention to Detail
- Negotiation Skills
- Effective Communication
- Team Collaboration
- Analytical Thinking

Industry Keywords

- Healthcare Billing
- Reimbursement Processes
- Accounts Receivable Issues
- Payment Inquiries
- Confidential Information Handling

Tools & Technologies

- Microsoft Word
- Microsoft Excel
- Microsoft Copilot
- AI Tools

📌 Senior Accounts Receivable Specialist (Mississauga)
🏢 Jobtailor
📍 Mississauga