Job DescriptionCustomer Service SupervisorAbout Toyota Financial ServicesToyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario.What Sets Us Apart?At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative, and team focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement, and environmental responsibility.TFS has an exciting permanent prospect as the Customer Service Supervisor reporting to the Manager in the Customer Service department. The Customer Service Supervisor will be overseeing the day-to-day activities of the Customer Service team to ensure effective, efficient operations, and customer-oriented handling of communications.What You Will Be Doing:People Leadership & DevelopmentProvide structured coaching, feedback, and guidance to associates and Team Leads to maximize performance and foster engagementSet clear expectations and oversee daily supervision and performance feedback deliveryOwn formal performance management processes, including development and remediationPromote an inclusive, respectful, and customer‑focused work environmentOperational OversightOversee day‑to‑day customer service operations to ensure service levels are metReview and analyze departmental dashboards and performance metricsOversee staffing, workload distribution, and adequate operational coverageQuality Assurance & ComplianceEnsure compliance with policies, procedures,



and regulatory requirementsOversee quality assurance processes, including call reviewsIdentify risks, trends, and gaps; implement corrective action plansOversee Insurance operations to ensure customer compliance and timely remediationProcess ImprovementLead development and maintenance of standard operating procedures (SOPs)Resolve complex processing and operational issuesSupport departmental goal‑setting, objectives, and continuous improvement initiativesWhat You Will Bring:University Degree/College DiplomaMinimum 3 years’ experience in a customer service environment, supervisory experience preferredExcellent verbal communication and, interpersonal and coaching skillsStrong written communication skillsProficiency with MS Office Excel/PowerPointSelf-starter and independentTeam oriented and results drivenBilingual in English and French (mandatory)What We Will Bring:Temporary work-from-home environmentA work environment built on teamwork, flexibility and respectCompetitive salary including bonusHealth and dental benefits effective immediately.Company pension plan with matched contributionAssociate vehicle discount programProfessional growth and development programs to help advance your career, as well as tuition reimbursementFitness reimbursementThe anticipated annual base salary for this position is $74,500 - 94,000. The offered salary will be based on the candidate’s experience, knowledge, skills and qualifications.What You Should Know:At Toyota, our success begins and end with our people. We embrace diverse perspectives and value and unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard for race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.#J-18808-Ljbffr

📌 Customer Service Supervisor - C$74,500 - C$94,000 A Year (Winnipeg)
🏢 Toyota Financial Services
📍 Winnipeg