Bilingual Client Support Specialist, Special Accounts

Full-Time, PERM

Location: Mississauga-HYBRID

Hours: Monday-Friday 8:30am-5:00pm, 1 hour lunch

Salary: Up to 65K + Yearly Bonus

Client

Our client is a leading pharmaceutical distribution channel that continues to grow. Due to this tremendous growth, they are looking for a talented professional to join their Customer Service team.

Summary

The Client Support Specialist, Special Accounts & Narcotics is responsible for executing day-to-day Manufacturer Specialty Account and Narcotic program activities for an assigned portfolio of customer accounts, including manufacturers and healthcare partners. The role supports the Director of Customer Service by managing and coordinating specialty account and narcotic programs, supporting new account and product onboarding, building relationships with internal and external healthcare stakeholders, resolving inquiries, and delivering exceptional customer service that supports organizational and patient care priorities.

PERKS

- Health Benefits provided day 1
- Tuition reimbursement
- Yearly Bonus
- DPSP
- Opportunity for Growth to Supervisory roles or Project Management positions
- 3 weeks' vacation
- Personal/sick days + client is flexible
- Beautiful Workspace
- Great work culture

Requirements

- Post-secondary education in Business Administration, Healthcare Administration, Life Sciences, Pharmacy, Supply Chain, or a related field is preferred.
- 2-3+ years of experience in customer service, client support,



account coordination, healthcare, pharmaceutical services, specialty programs, or a related environment is preferred.
- Experience supporting specialty pharmaceutical accounts, narcotic or controlled-product programs, manufacturer programs, pharmacies, hospitals, or healthcare stakeholders would be a solid asset.
- Experience coordinating complex customer programs, new account/product onboarding, issue resolution, and cross-functional stakeholder support is preferred.
- Knowledge of regulated healthcare, pharmaceutical, narcotic, or controlled-substance environments would be considered an asset.
- Strong proficiency with ERP systems, Microsoft Office, and customer/account management tools.
- Excellent attention to detail, documentation, follow-up, and data accuracy skills.
- Strong analytical, problem-solving, and organizational skills with the ability to manage multiple priorities and sensitive customer issues.
- Excellent communication and relationship-building skills with the ability to work professionally with manufacturers, healthcare partners, pharmacies, members, and internal stakeholders.
- Ability to work independently, use sound judgment, maintain confidentiality, and escal…
- Experience in pharmaceutical, healthcare, hospital, pharmacy, distribution, supply chain, or another regulated environment would be considered an asset.
- Bilingual English/French language skills are essential for this role

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📌 Bilingual (French/English) Customer Care Specialist (Mississauga)
🏢 Beyond Bilingual
📍 Mississauga