Join SAIT's IT Services team as a Senior Business Analyst focusing on ServiceNow. Engage stakeholders and drive successful outcomes through effective requirements gathering and process design. As a pivotal Senior Business Analyst, you will enhance the ServiceNow platform by engaging with stakeholders to align business needs with functional solutions. Your expertise will ensure timely project delivery while fostering collaboration throughout the Software Development Life Cycle (SDLC).

Your role will utilize strong communication and analytical skills to facilitate user training and operational sprints. Key Responsibilities:

- Gather and document business requirements from stakeholders
- Coordinate requirements analysis meetings and workshops




- Liaise with teams during the SDLC to ensure alignment
- Develop user acceptance testing and training materials
- Document workflows, processes, and reports clearly Requirements:
- Post-secondary degree in IT or related field
- 2 years of ServiceNow platform experience
- 3 years as a Business Analyst
- Robust knowledge of ITSM, HRSD, and CSM modules
- Proven experience in business process improvement Leverage your ServiceNow expertise and analytical skills to advance SAIT's digital solutions.

📌 Senior Business Analyst in ServiceNow (Calgary)
🏢 Southern Alberta Institute of Technology (SAIT)
📍 Calgary