Senior Customer Service Representative

Montreal, QC

- For Posting
- Responds to both standard and more difficult customer inquiries regarding products and services the Company offers.
- Answers, documents and monitors call center calls, emails and transactions.
- Researches to respond to customer inquiries, and responds formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer.
- Requests additional/missing information from the customer via letter or telephone call to answer customer inquiries.
- Documents client issues and escalates issues to appropriate parties to resolve.
- Provides written and verbal feedback to colleagues in a professional manner.
- Skills:





 Bilingual French and English spoken and written

 Customer service

 Claims knowledge

 Data entry

 Call center experience

 Computer knowledge

Hiring Manager Information

Company Division: Mercer

Project/Hiring Manager Name: Karine Doliscat

Beeline Req#

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Project Information

Full Worksite Address (Onsite/Remote): 1 Place Ville-Marie, Montreal Quebec. (Work from home from home)

Target Start Date: xxx

Assignment Duration: December 31 2021

PT (24) or FT (25+): FT 37.5h

Job Title: Senior Customer Service Representative

📌 Senior Customer Service Representative (Montreal)
🏢 Axelon Services
📍 Montreal