We’re building a relationship-oriented bank for the modern world. You will join the Client Support team, reporting to the Senior Director, the Senior Consultant is a seasoned expert responsible for providing highly specialized advice, consultation and expertise in client experience to leadership teams to improve client experience. The role uses deep knowledge in their field of expertise to lead and manage projects of a moderate or high level of complexity to enhance and upgrade new or existing processes, products or services.

The Senior

Consultant, Client Support exercises considerable judgement for decision making on complex issues, researching relevant data and developing proposals and recommendations as well as resources needed to execute the work. The role will further act as a subject matter expert representing the business on various initiatives, ensuring alignment to Mobile Advice and Personal and Small Business Banking overall to deliver a more seamless client and employee experience. Details on your work arrangement (proportion of in office and remote work) will be discussed at the time of your interview.

Understanding and documenting requirements - Work closely with business partners to gather complicated business requirements and facilitate solution design discussions to ensure you meet project needs. Solution design - Assemble client-focused solutions that meet business requirements. Prepare and validate solution design documents around areas such as scope clarification, solution requirements, and quality assurance.





Leading and mentoring - Support end-to-end project implementation as a subject matter expert, and provide guidance to a diverse team of technology and project professionals. Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems. Your critical thinking skills help to inform your decision making You can demonstrate experience in deep commitment to continuous improvement, with an established track record of success in challenging the status quo and enhancing processes We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

We use artificial intelligence tools during the recruitment process. Accountability, Business, Business Operations, Client Service, Client Support, COINS systems, Collaboration, Company Policies, Customer Experience (CX), Decision Making, Judgement, Leadership, Meeting Goals, Regulatory Requirements, Risk Management, Teamwork #

📌 Senior Consultant, Client Support (Mississauga)
🏢 CIBC
📍 Mississauga