Rocky View County in Alberta is seeking a Desktop Support Lead to steer the Service Desk, mentor technicians, and coordinate major incidents. You will act as the senior technical resource for end-user support, manage communication during outages and changes, and drive continuous improvement of desktop and IT processes.
The role requires 4+ years in IT support, with 2+ years in a senior technical capacity, plus familiarity with Active Directory, SCCM/Intune, and ITIL practices.
📌 Senior Desktop Support Lead — Incident & Mentorship (Canada)
🏢 Rocky View County
📍 Canada
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