Elevate your career as a Senior Developer for ServiceNow CSM at EDC, focusing on secure and scalable CSM solutions within a hybrid work model. Make a difference by enhancing workflows and customer experiences. At EDC, we are looking for an experienced developer to join our Digital & Technology Solutions team.

You will lead the design and implementation of innovative ServiceNow Customer Service Management solutions, ensuring they are scalable and secure. Collaborate with cross-functional teams to align business needs with technical architecture and best practices. Key Responsibilities:

- Design and develop ServiceNow CSM solutions, including workflows and playbooks
- Translate technical requirements into scalable solutions




- Lead decomposition of complex initiatives into deliverable components
- Build secure integrations with enterprise platforms
- Mentor team developers and promote best practices

Requirements:

- University degree in IT or related field
- 7+ years in software engineering; 5+ years in ServiceNow
- Experience with Agile methodologies and enterprise case management
- Solid knowledge of ServiceNow CSM and integrations
- Proven ability to troubleshoot and analyze complex issues

Showcase your expertise in ServiceNow while driving innovation at EDC, enhancing our customer service capabilities.

📌 Senior Developer for ServiceNow CSM (Calgary)
🏢 Export Development Canada | Exportation et développement Canada
📍 Calgary