The Maintenance 2 Ambassador will contribute to the overall success of the hotel by attending to general hotel maintenance requests and providing superior customer service to guests while completing tasks and fostering and maintaining Occupational Health & Safety standards for the hotel.
Responsibilities:
To provide superior customer service and specialized services to Maintenance
Performs moderately complex tasks in area of specialty, such as general repair and maintenance of the property, reporting all health, safety, and security problems, and ensuring all tools are kept in positive working order and stored properly
Adheres to Coast Hotels’ quality and industry standards when completing tasks
Handles complaints and concerns where possible and appropriate
Reports inventory levels to Maintenance Supervisor
Follows established Occupational Health & Safety procedures and policies when completing tasks
Ensures the security of the property, the Ambassadors and guests when completing tasks
Demonstrates a superior customer service attitude with ambassadors and guests
Other duties as required
Skills/Knowledge/Experience:
Secondary school diploma required
Minimum 2 years related work experience
Knowledge of all tools, equipment, and processes needed to perform work
Good communication, interpersonal, and customer service skills
Physical mobility and stamina
Strong knowledge of health and safety regulations
Professional attitude and appearance
Excellent time management and organizational skills
Knowledge of the products and facility in area of expertise
Ability to deal with high pressure environments
Workplace Hazardous Materials Information Systems (WHMIS) training an asset
General maintenance and building trade experience an asset
Registration in an apprenticeship program an asset
Exemplifies Coast’s core values and enjoys working in a culture of accountability
Able to work a flexible schedule, which includes evenings, weekends and holidays