Customer Service Representative (Logistics) 7 days ago Requisition ID: 1081

Job Description Summary:

Logistics Coordinator/Customer Service Representative is responsible for maintaining consistent and professional contact with agents and service providers, maintaining accurate and progressive updates with customers and protecting the organization’s reputation by providing the service we promise.

Essential Duties and Responsibilities (Job Key Contributions/Task)

Receive, review, ensure accuracy and execute orders

Maintain consistent and professional contact with agents and service providers.

Maintain accurate and progressive updates with customers.

Constantly update dispatch boards.

Protects organization’s reputation by providing the service we promise.

Able to solve problems or to make recommendations on how to proceed when deviations to standard procedures arise

Responsible for all reporting requirements as the position dictates

Updates job knowledge by participating in educational opportunities.

Proactive approach to solving problems

Team player with ability to work with cross-functional teams

Ability to work under time pressures

Must possess integrity, intelligence and energy

Accustomed to working in a fast-paced, dynamic environment

Qualifications and experience:





Business Diploma or equivalent work experience in Logistics’ field

Delivers superior customer service

Excellent written and verbal communication skills; and analytical and problem solving skills

Demonstrated organizational, planning and decision making skills,

Capable of managing a large number of tasks and resources on multiple projects with tight deadlines

Must be detail-oriented, responsible, punctual and able to work with minimal supervision

Ability to expand job responsibilities, suggests improvements, and collaborates with others to generate ideas and improve processes.

Self motivated with excellent work ethic.

Proficient in Microsoft Word, Excel, and Outlook

Language Skills: English is the principal language for this position. This position requires positive written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.

Statement of Non-Inclusivity: This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

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📌 Customer Service Representative (Logistics) (Winnipeg)
🏢 Apple Express Courier
📍 Winnipeg