Take the lead in driving Microsoft relationships with Ingram Micro as a Senior Manager in Technical Engineering. This hybrid role is pivotal in managing vendor support contracts and ensuring high service levels.

Ingram

Micro is on the lookout for a hands-on senior leader to oversee the Microsoft support partnership comprehensively. You will manage all aspects of the vendor technical support team, focusing on accountability and strategic vendor relationships. This role demands extensive experience within the Microsoft ecosystem, particularly with Unified Support agreements and M365 Azure.

Success hinges on your ability to implement structured governance and explicit ownership while navigating complex support demands. Key Responsibilities:

- Own the Microsoft support contract end to end




- Define and negotiate vendor SLAs and success metrics
- Design the end-to-end escalation architecture
- Lead as senior escalation point for major customer issues
- Build, mentor, and manage a global support team Requirements:
- Extensive experience with Microsoft partner ecosystem
- Proven record in managing technical support operations
- Strong leadership skills for team development
- Familiarity with data hygiene and reporting metrics
- Ability to leverage automation for efficiency Drive accountability and excellence in vendor relationships with your technical leadership expertise at Ingram Micro.

📌 Senior Microsoft Support Manager - Ingram Micro (Mississauga)
🏢 Ingrammicro
📍 Mississauga