Reporting to the Director, Product and Customer Experience, in this role you will be responsible for leading initiatives focused on defining the product strategy and vision for our current Partner facing tool, Plusgrade Portal, including the product design and development, process improvement and increasing user satisfaction. This involves identifying user needs and business opportunities, taking them through from conception to implementation by collaborating with the partners, business and engineering teams at Plusgrade. Working with key members of cross functional leadership teams including Product, Partner Success, Engineering and Support, you’ll help turn the company vision and mission into reality through researching, ideating, implementing, launching, and iterating on new and existing Partner facing products and tools Define and successfully execute the product roadmap to align with the strategy for the Plusgrade Portal, leading its evolution from our legacy tool into a modern, AI-driven program management platform with input from key internal and external stakeholders Collaborate with Product Intelligence to seamlessly integrate Plusgrade's new AI into the Portal, empowering partners with actionable, data-driven recommendations and insights for program optimization Develop detailed Product Requirements Documents (PRDs) for key Plusgrade Portal features and provide vision and direction to a dedicated agile team, ensuring alignment on business priorities and timely delivery of impactful outcomes Collaborate with UX to design intuitive, efficient partner experiences for program management and revenue generation, incorporating feedback from internal stakeholders and partners for early course correction Analyze user behaviour within the Plusgrade Portal using tools to inform data-driven decisions and identify opportunities for continuous improvement Define, track, and report on Key Performance Indicators (KPIs) for the portal's success against a product roadmap, including partner adoption rates and performance improvements 5–7 years of proven success in a product management role, particularly in high-growth environments across industries such as e-commerce, travel, and customer loyalty; 2+ years experience building internal facing applications in the consumer space Bachelor's degree in Design, Product Management, Business, Computer Science, Information Technology, or related field Proven ability to thrive in a fast-paced environment,



effectively managing multiple priorities and delivering high-quality results under tight deadlines Demonstrated expertise in driving innovation and user-centered experiences, with a strong eye for detail in content, usability, and design Experience identifying scalable solutions from complex workflows and working closely with UX teams to create intuitive user interfaces and flow A passion for solving complex user experience issues and building relationships with Plusgrade Partners Strong entrepreneurial attitude to help innovate and execute product initiatives which in turn will create amazing user experiences that support the Customer journey Track record of building and launching innovative internal facing features that drive adoption, reduce user pain points and improve NPS Strong creative skills that go beyond iterative or obvious improvements to test experimental product features Experience writing business and product requirements, building roadmaps and prioritizing efforts based on multiple inputs Familiarity with Agile software development methodologies Able to work with limited supervision and be accountable for actions and decisions and show proven ability to influence cross-functional teams without formal authority Comprehensive Health Plans Adaptable Paid Time Off Travel Experience Credit Parental Leave Top Up We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law.

Upon request, we will provide accommodation for applicants with disabilities. We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally.

Recruiter Phone Interview

All candidates will be provided with feedback regardless if they pass or didn't pass any of our interview stages. Travel is not just about the destination; We are dedicated to shaping the future of travel by partnering with 250+ airline, hospitality, cruise, passenger rail, and financial services companies to create new,



meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel.

Come help us transform everyday travel into extraordinary experiences. Reporting to the Director, Product and Customer Experience, in this role you will be responsible for leading initiatives focused on defining the product strategy and vision for our new Partner facing tool, Plusgrade Portal, including the product design and development, process improvement and increasing user satisfaction. This involves identifying user needs and business opportunities, taking them through from conception to implementation by collaborating with the partners, business and engineering teams at Plusgrade.

Working with key members of cross functional leadership teams including Product, Partner Success, Engineering and Support, you’ll help turn the company vision and mission into reality through researching, ideating, implementing, launching, and iterating on new and existing Partner facing products and tools Define and successfully execute the product roadmap to align with the strategy for the Plusgrade Portal, leading its evolution from our legacy tool into a modern, AI-driven program management platform with input from key internal and external stakeholders Collaborate with Product Intelligence to seamlessly integrate Plusgrade's new AI into the Portal, empowering partners with actionable, data-driven recommendations and insights for program optimization Develop detailed Product Requirements Documents (PRDs) for key Plusgrade Portal features and provide vision and direction to a dedicated agile team, ensuring alignment on business priorities and timely delivery of impactful outcomes Collaborate with UX to design intuitive, efficient partner experiences for program management and revenue generation, incorporating feedback from internal stakeholders and partners for early course correction Analyze user behaviour within the Plusgrade Portal using tools to inform data-driven decisions and identify opportunities for continuous improvement Define, track, and report on Key Performance Indicators (KPIs) for the portal's success against a product roadmap, including partner adoption rates and performance improvements

📌 Senior Product Manager / Gestionnaire de Produit senior (Montreal)
🏢 Plusgrade
📍 Montreal