Elevate customer support strategies as a Senior Program Manager with Google Cloud. Utilize your analytical skills and handle cross-functional projects to ensure quality across services. This role calls for a Technical Program Manager III who possesses robust leadership in program management and is adept at guiding cloud billing support initiatives.

With a focus on understanding user needs and operational inefficiencies, you will enhance customer journeys while driving collaborative project management across various stakeholders. Your wealth of experience will contribute to scaling operational solutions and improving service responses. Key Responsibilities:

- Drive support strategy for Cloud Billing projects
- Lead product launch preparations for customer issues




- Monitor user feedback and propose actionable insights
- Collaborate across teams to solve process challenges
- Improve tools and automation for customer service

Requirements:

- Bachelor’s degree in a technical field or equivalent
- 5 years in program management roles
- 3 years focusing on data analytics
- Familiarity with cloud computing environments
- Proficient in tools like SQL and Looker

Lead impactful project solutions within Google Cloud, enhancing user experiences through innovative support strategies.

📌 Senior Program Manager at Google Cloud (Ontario)
🏢 Socket.dev
📍 Ontario