Elevate your career with Aritzia as a Senior Program Manager focused on Shipping and Returns. Lead a dynamic team to enhance customer experiences through creative logistics solutions in a thriving omni channel environment. Join Aritzia’s Omni Department, where your leadership will drive the delivery of seamless customer journeys across various touchpoints.

This senior-level role demands a blend of strategic thinking and team management to ensure outstanding post-purchase services, including shipping and returns. Collaborate with senior leaders across multiple departments to refine processes and optimize customer satisfaction. Key Responsibilities:

- Establish a comprehensive omni strategy across digital customer touchpoints
- Offer timely and convenient logistics services to enhance customer satisfaction




- Manage the Customer Shipping and Returns Program effectively
- Implement technology for consistent cross-channel capabilities
- Partner with teams to optimize delivery experiences Requirements:
- Extensive experience in program management within retail or logistics
- Strong leadership skills in team development and strategy
- Proven ability to collaborate across cross-functional teams
- Deep understanding of customer service excellence
- Familiarity with eCommerce and supply chain optimization Drive exceptional logistics service, leading innovation in shipping and returns at Aritzia.

📌 Senior Program Manager at Aritzia (Vancouver)
🏢 OpenTalent
📍 Vancouver