Who we are
At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and team-oriented work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position
Reporting to the General Manager, Service and Installation, the Service Support Clerk plays a key role in delivering an exceptional customer experience by providing administrative and customer service support to the Service department. Depending on operational needs, the primary focus may be in Call Centre operations or Parts support, while collaborating across both areas and Install Administration to help ensure effective service delivery and support for our customers.

What we offer
We offer excellent training, competitive advantages, and the support you need to succeed, including mentorship and ongoing growth opportunities. We provide:

Health & dental benefits

Personal care days

Statutory holidays off

Employee & family assistance program

Staff incentives and rewards

Employee discounts

What you'll be doing

Provide administrative and customer service support by documenting customer inquiries, resolving issues where appropriate, and escalating complex matters as needed

Identify, source, order, receive, inspect, and manage parts inventory while maintaining accurate records and coordinating returns or reallocations





Support Call Centre operations by handling inbound and outbound customer communications and accurately documenting interactions

Assist with Install Administration by verifying work orders and customer information, coordinating with technicians and internal teams, and supporting scheduling activities

Maintain accurate inventory, work order, and purchasing records, ensuring documentation is organized and compliant with company standards

What you need to be successful

Strong organizational skills with excellent attention to detail

Proficiency with computer systems for data entry, inventory management, and order processing

Excellent communication and customer service skills, with the ability to work effectively with customers, suppliers, and internal teams

Ability to manage multiple priorities and adapt in a fast-paced environment

Knowledge of inventory and parts management principles, with the ability to safely lift up to 50 lbs. and use ladders or stairs as required

Availability
This is a full-time position and will require you to be available: Monday to Friday from 6:30am to 5:00pm

What to expect from us

Application review: Once you apply, our team will review your application and let you know whether you will be moving forward.

One-way video interview: If selected, you'll be invited to complete a short one-way video interview at your convenience.

In-person interview: Successful candidates will be invited to a second interview with our team.

Final decision: We'll make a final decision and give you a call to let you know the outcome

We value diverse perspectives and are committed to creating an inclusive workplace.

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📌 Service Support Clerk (Calgary South) (Alberta)
🏢 Trail Appliances AB/SK
📍 Alberta