Senior Service & UX Designer Consultant

Location: Edmonton, Alberta, Canada

Work Setting: Hybrid / Remote after onboarding

Engagement: Full-Time Consultant

Contract: November 2, 2026 – November 1, 2027

Extensions: Two additional 1-year extensions

Maximum Potential Term: November 1, 2029

Hours: Approximately 2,000 hours per contract year

Openings: 1

Client is seeking one Senior Service & UX Designer to support its multi-year digital modernization initiatives, including the evolution of Microsoft Dynamics 365-based CRM and other enterprise digital platforms. The resource will lead human-centred design, UX/UI, service design, research, accessibility, and digital service improvement activities.

Ideal Candidate: The ideal candidate is a senior-level UX/UI and Service Designer with 10+ years of progressive experience working in complex enterprise environments and at least 5 years supporting digital transformation initiatives within government, public-sector, Crown corporation, or comparable environments.

The candidate should be highly experienced in Human-Centred Design, user research, service design, enterprise UX/UI, design systems, accessibility, Agile delivery, stakeholder facilitation, and digital product/service modernization.

The Senior Service & UX Designer will lead end-to-end design activities across ASHC's digital services portfolio. The role will translate user needs, business requirements, policy considerations, and technical constraints into intuitive, accessible, scalable digital experiences.

The consultant will work closely with Product Managers, Business Analysts, Developers, Architects, QA teams, and government stakeholders to deliver user-centered solutions across enterprise platforms, including Microsoft Dynamics 365 and related technologies.

Key Responsibilities

Human-Centred Design & Research

- Lead discovery and service-design activities.

- Conduct user interviews, stakeholder interviews, surveys, usability testing, and other research.

- Apply Human-Centred Design and Design Thinking methodologies.

- Identify user needs, pain points, opportunities, and service improvements.

- Develop current-state and future-state service models.

- Create personas, journey maps, and service blueprints.

UX/UI & Product Design

- Develop information architecture and user flows.

- Create wireframes, interactive prototypes, and high-fidelity designs.

- Design responsive and mobile-first digital experiences.

- Design complex enterprise digital platforms and workflows.

- Ensure solutions are intuitive, scalable, and aligned with business objectives.

- Prepare production-ready design specifications.

Design Systems & Accessibility

- Develop and maintain enterprise design systems.

- Create and manage component libraries, design tokens, and interaction standards.

- Apply accessibility requirements throughout the design lifecycle.

- Ensure designs meet WCAG 2.2 AA or equivalent standards.

- Conduct accessibility and design-quality reviews.

Agile Delivery & Collaboration

- Work within Agile delivery teams.

- Participate in sprint planning, backlog refinement, stand-ups, sprint reviews, and retrospectives.

- Collaborate with Product Managers, Business Analysts, Developers, Architects, and QA teams.

- Support developer handoff and implementation.

- Perform design QA and validate implemented solutions.

- Balance user needs, technical constraints, accessibility, and business priorities.





Stakeholder & Workshop Facilitation

- Facilitate stakeholder workshops and design-thinking sessions.

- Lead collaborative discovery activities.

- Conduct design reviews and executive-level presentations.

- Translate research and design findings into actionable recommendations.

- Build consensus across business and technical stakeholders.

Continuous Improvement

- Measure user outcomes and service effectiveness.

- Identify opportunities for improving digital services.

- Use user feedback and research insights to drive iterative improvements.

- Support ongoing modernization of ASHC's digital service portfolio.

Required Qualifications

- 10+ years of progressive UX, UI, and Service Design experience in complex enterprise environments.

- 5+ years supporting digital transformation initiatives within government, public sector, Crown corporations, or comparable environments.

Post-secondary diploma or degree in:

- Interaction Design

- Human-Computer Interaction (HCI)

- Product Design

- UX Design

- Industrial Design

- Graphic Design

- Computer Science

- Related discipline

Demonstrated end-to-end Human-Centred Design experience.

Strong user research and usability-testing experience.

Experience with personas, journey maps, service blueprints, information architecture, user flows, wireframes, and interactive prototypes.

Experience designing responsive web applications and enterprise digital platforms.

Experience with enterprise design systems, component libraries, design tokens, and interaction standards.

Experience applying WCAG 2.2 AA or equivalent accessibility standards.

Experience working within Agile delivery teams.

Experience collaborating with Product Managers, Business Analysts, Developers, Architects, and QA.

Strong stakeholder workshop and facilitation experience.

Experience preparing production-ready design specifications and supporting developer handoff.

Experience performing design QA and validating implemented solutions.

Experience with Figma, Miro, FigJam, Jira and/or Confluence.

Preferred / Robust Fit

- Government or public-sector digital transformation experience.

- Microsoft Dynamics 365 experience.

- Enterprise CRM or enterprise digital-platform experience.

- Experience with citizen-facing, partner-facing, or internal government services.

- Experience establishing or evolving enterprise design governance.

- Strong executive stakeholder engagement experience.

- Experience working within highly regulated or policy-driven environments.

Required Project Experience

Proposed candidate's experience to be demonstrated through representative projects, including:

Two Human-Centred Service Design & User Research projects

- Discovery

- Service design

- User research

- Journey mapping

- Service blueprinting

- Research-driven service improvements

Two UX/UI, Design Systems & Accessibility projects

- Enterprise digital products/platforms

- UX/UI artifacts

- Responsive/mobile-first design

- Design systems

- Accessibility/WCAG

- Developer handoff





Two Digital Service Delivery & Product Design projects

- Citizen-facing, partner-facing, or enterprise digital services

- Complex workflows

- Digital modernization

- Product/service improvement

The candidate must also demonstrate Agile delivery, workshop facilitation, design reviews, stakeholder engagement, design QA, and implementation support.

Work Arrangement

Edmonton, Alberta is the ASHC location.

Initial onboarding and key stakeholder meetings may require in-person attendance.

After onboarding, the role may be hybrid or fully remote.

Candidate must reside in Canada and perform all work within Canada.

Services are expected during regular business hours.

Recruiter Submission Template

Full Legal Name

Highest Education (Institution, Degree & Graduation Year):

Total Years of UX/UI & Service Design Experience:

Total Years of Government / Public Sector Digital Transformation Experience:

Does the candidate have 10+ years of progressive UX/UI and Service Design experience? (Yes/No – Details):

Does the candidate have 5+ years of government, public-sector, Crown corporation, or comparable digital transformation experience? (Yes/No – Details):

What relevant UX/Service Design methodologies does the candidate have experience with?

Human-Centred Design / Design Thinking / Discovery / Research / Other:

Does the candidate have experience with user research, interviews, usability testing and surveys? (Yes/No – Details):

Does the candidate have experience creating journey maps, service blueprints, personas, information architecture, user flows, wireframes and prototypes? (Yes/No – Details):

Does the candidate have enterprise UX/UI and responsive web application experience? (Yes/No – Details):

Does the candidate have enterprise design system / component library / design token experience? (Yes/No – Details):

Does the candidate have WCAG 2.2 AA or equivalent accessibility experience? (Yes/No – Details):

Does the candidate have Agile delivery experience? (Yes/No – Details):

Does the candidate have experience working with Product Managers, Business Analysts, Developers, Architects and QA teams? (Yes/No – Details):

Does the candidate have stakeholder workshop / design-thinking facilitation experience? (Yes/No – Details):

Does the candidate have experience with Figma, Miro, FigJam, Jira and/or Confluence? Please specify:

Does the candidate have experience with Microsoft Dynamics 365 or similar enterprise platforms? (Yes/No – Details):

Please provide 2 relevant Human-Centred Design / User Research projects:

Please provide 2 relevant UX/UI / Design Systems / Accessibility projects:

Please provide 2 relevant Digital Service Delivery / Product Design projects:

Please describe the candidate's strongest government/public-sector digital transformation accomplishment:

Contact Number

Email ID

LinkedIn Profile URL

Full Address (Street, City, Province, Postal Code):

Current Work Authorization Status (Canada): Citizen / PR / Work Permit (provide expiry)

Expected Pay Rate (Hourly CAD):

Is it Incorporated/Corp-to-Corp or T4/Contract? If Corp, Corporation Name:

Are you ready to relocate on your own expenses and work in Edmonton, Alberta, Canada? (Yes/No):

Minimum 3 references required

Reference 1 – Organization / Contact / Title / Email / Phone:

Reference 2 – Organization / Contact / Title / Email / Phone:

Reference 3 – Organization / Contact / Title / Email / Phone:

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