Shape employee experiences as a Senior Service Designer with Intact in a hybrid role. Focus on journey design and workflow improvements across IT Services Portfolio and transformation initiatives. Intact is seeking a Senior Service Designer to enhance user experiences and drive impactful service design.

You will lead experience strategies and incorporate feedback through user research. The position focuses on creating streamlined services across enterprise platforms, aligning portfolios with measurable outcomes to improve employee satisfaction. Key Responsibilities:

- Define experience and enablement strategies for IT services
- Translate operating model objectives into service blueprints
- Engineer simplified workflows that enhance user experiences




- Conduct user research to identify needs and improve designs
- Collaborate with cross-functional teams for aligned delivery Requirements:
- 7+ years in service design or digital transformation
- Solid portfolio showcasing measurable impact
- Knowledge of enterprise platforms and automation
- Proficiency with AI-enabled service design tools
- Bilingual in Quebec for team collaboration Leverage your expertise in service design and user experience to elevate Intact's employee engagement.

📌 Senior Service Designer at Intact (Montreal)
🏢 Intact Financial
📍 Montreal