Join Kinaxis as a Senior Technical Account Manager in a remote capacity, guiding complex customer environments towards enhanced operational performance. Your expertise will make a meaningful impact in supply chain management. This position involves serving as the strategic technical liaison for Kinaxis' most critical clients.
You will develop deep technical knowledge of customer systems, lead improvement initiatives, and proactively address challenges. With your solid communication skills, you'll collaborate with internal teams and advise customers on best practices to maximize solution value. Key Responsibilities:
- Manage a portfolio of strategic customer accounts
- Conduct technical reviews to identify optimization opportunities
- Resolve intricate technical issues through analysis
- Collaborate with teams to implement solution enhancements
- Guide customers on platform capabilities and best practices
Requirements:
- Bachelor's degree in a related field or equivalent experience
- 7+ years in technical customer-facing roles
- 3+ years of hands-on experience with Kinaxis Maestro
- Deep knowledge of SaaS and enterprise solutions
- Excellent communication and stakeholder influence skills
Bring your technical expertise and problem-solving mindset to Kinaxis and elevate your career in supply chain innovation.