Who you are

- The ideal candidate combines strong technical program management experience with a solid understanding of Azure and cloud technologies and has a proven ability to lead complex initiatives across Engineering, Product, Architecture, Infrastructure, Security, and Operations teams

- Experience leading complex technical programs within software engineering, cloud, platform, infrastructure, or technology organizations

- Strong understanding of Agile delivery methodologies and the Software Development Lifecycle (SDLC)

- Strong understanding of Azure cloud services, cloud-native architectures, and modern infrastructure platforms

- Ability to understand technical designs, architecture diagrams, APIs, infrastructure components, and platform services

- Experience driving roadmap execution, capacity planning, programme governance, and stakeholder management in enterprise environments

- Experience managing complex dependencies, risks, issues, priorities, and stakeholder expectations across multiple teams

- Deep expertise with Jira, including programme governance, workflow administration, dashboards, reporting, dependency tracking, and release management

- Strong analytical and problem-solving skills with a data-driven approach to decision making

- Excellent verbal and written communication skills, including executive-level reporting

- Proven ability to influence without direct authority and drive alignment across highly matrixed organizations

- Strong organizational, prioritization, planning, and execution skills

- Ability to manage multiple initiatives simultaneously while maintaining focus on business outcomes





- Experience supporting Azure-based cloud platforms, infrastructure engineering, platform engineering, DevOps, or Site Reliability Engineering (SRE) teams

- Exposure to AWS or other cloud platforms

- Familiarity with Terraform, Kubernetes, CI/CD pipelines, observability platforms, and cloud operations practices

- Experience managing security, compliance, resiliency, or operational readiness initiatives

- Experience with Aha!, Confluence, Azure DevOps, or similar portfolio management platforms

- PMP, SAFe, Agile, Scrum, Azure, AWS, or related certifications

What the job involves

- The Ethoca Cloud Platform team is seeking a Senior Technical Program Manager to drive strategic cloud platform, infrastructure, and engineering initiatives

- This newly created role will serve as a key execution partner to Engineering leadership, owning programme governance, roadmap planning, capacity management, stakeholder alignment, and delivery execution across multiple cross-functional initiatives. The successful candidate will enable engineering teams to focus on delivery while providing operational excellence, programme discipline, and leadership across a growing cloud platform organisation

- Own end-to-end delivery of large,



cross-functional technical programs across cloud, infrastructure, platform, security, and engineering domains

- Translate business objectives, technology strategy, and operational priorities into executable roadmaps, milestones, and measurable outcomes

- Partner with Product Managers, Engineering Managers, Architects, and stakeholders to align priorities, scope, timelines, and delivery commitments

- Drive roadmap planning, prioritization, and capacity management activities in partnership with Engineering leadership

- Balance infrastructure, platform, technical strategy, and product-driven initiatives to maximize delivery outcomes

- Manage program milestones, dependencies, risks, issues, resource constraints, and delivery trade-offs

- Own Jira governance, including backlog management, workflow administration, reporting, dashboards, roadmap tracking, release planning, and delivery metrics

- Build executive reporting that provides transparent visibility into programme health, risks, dependencies, and key outcomes

- Facilitate cross-functional planning sessions, technical reviews, governance forums, and release readiness activities

- Collaborate with Engineering, Infrastructure, Security, Cloud Operations, and Product teams to ensure alignment across dependent initiatives

- Drive continuous improvement in programme management practices, delivery processes, and governance frameworks

- Serve as the primary point of contact for major programs and strategic initiatives within the organization

📌 Senior Technical Program Manager (Toronto)
🏢 Mastercard
📍 Toronto