Our client, a Global Power Technology Leader company, is looking for a Service Administrator - III for their Clairmont, AB location.

Responsibilities:

- Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location

- Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.

- Assesses customers needs and gathers pertinent information

- Creates basic work orders in appropriate systems

- Provides some status updates to customers, as requested Qualifications and Competencies

- Competencies:

- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

- Manages conflict - Handling conflict situations effectively, with a minimum of noise.

- Customer focus - Building robust customer relationships and delivering customer-centric solutions.

- Directs work - Providing direction, delegating, and removing obstacles to get work done.

- Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.

- Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

- Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.





- Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Client published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.

- Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

- Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

- Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Requirements:

- Must be able to lift 50lbs

- Previous warehouse/parts experience

- Safe work habits

- Work in a fast paced environment

- Excellent communication skills

- Education: High school diploma or equivalent

- Experience: 1 to 3 years; 3 to 5 preferred

- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

- This position may require licensing for compliance with export controls or sanctions regulations.

- Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Why Should You Apply?

- Health Benefits

- Referral Program

- Excellent growth and advancement opportunities

📌 Service Administrator – III (Clairmont)
🏢 Iconma Portal
📍 Clairmont