Embrace a technical support role with F12 as a Service Desk Analyst, providing effective solutions to clients' IT issues both in-person and remotely. Enhance your technical troubleshooting skills in network infrastructure, servers, and applications. As a valued member of the Service Delivery team, your goal is to offer high-quality assistance to clients while adhering to F12’s established policies.

The position is ideal for those seeking to deepen their IT knowledge through hands-on experience and coaching from seasoned technicians. Key Responsibilities:

- Provide end-user IT support and troubleshoot issues
- Build relationships and understand client preferences
- Respond quickly and tactfully to client inquiries
- Maintain ticket accuracy and documentation
- Update shared resources to enhance team efficiency Requirements:
- Minimum 1-year experience in Service Desk/IT support
- Knowledge of Windows Servers and Networking
- Solid analytical skills and problem-solving mindset
- Certifications in Microsoft or CompTIA A+/Network+ preferred
- Ability to work on-call or after hours Leverage your technical passion to deliver exceptional service in the IT support landscape at F12.

📌 Service Desk Analyst at (Edmonton)
🏢 F12.net
📍 Edmonton