Embrace a technical support role with F12 as a Service Desk Analyst, providing effective solutions to clients' IT issues both in-person and remotely. Enhance your technical troubleshooting skills in network infrastructure, servers, and applications.
As a valued member of the Service Delivery team, your goal is to offer high-quality assistance to clients while adhering to F12’s established policies. The position is ideal for those seeking to deepen their IT knowledge through hands-on experience and coaching from seasoned technicians.
Key Responsibilities:
• Provide end-user IT support and troubleshoot issues
• Build relationships and understand client preferences
• Respond quickly and tactfully to client inquiries




• Maintain ticket accuracy and documentation
• Update shared resources to enhance team efficiency
Requirements:
• Minimum 1-year experience in Service Desk/IT support
• Knowledge of Windows Servers and Networking
• Solid analytical skills and problem-solving mindset
• Certifications in Microsoft or CompTIA A+/Network+ preferred
• Ability to work on-call or after hours
Leverage your technical passion to deliver exceptional service in the IT support landscape at F12.
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📌 Service Desk Analyst at (Edmonton)
🏢 F12.net
📍 Edmonton