Lead TELUS' mission in Surrey, BC, as a Community and Service Excellence Manager. Oversee a team, enhance field sales, and enrich customer experiences while empowering community relationships.
In this full-time position, you will manage a high-performing technician team of 15-20 members. Your expertise will drive service excellence and boost revenue growth by blending exceptional customer service with effective sales strategies. You will also enhance community engagement through collaboration with local stakeholders.
Key Responsibilities:
• Lead and coach a technician team for peak performance
• Drive revenue by engaging team to exceed sales targets
• Manage daily field operations and resolve escalations




• Monitor customer metrics and report insights
• Facilitate safety compliance and budget management
Requirements:
• Minimum 5 years in telecom or field service
• Proven leadership in technical team management
• Strong problem-solving and decision-making skills
• Excellent communication and organizational abilities
• Advanced English proficiency for effective interactions
Elevate your career at TELUS through impactful community engagement and exceptional service leadership.
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📌 Community Service Manager at TELUS (Surrey)
🏢 Intello Technologies
📍 Surrey