Elevate your career as a Service Manager III with Equinix, focusing on strategic account support and customer success. Drive customer satisfaction while resolving complex post-sale issues in this pivotal role. This role plays a crucial part in managing small to large field, major, or channel accounts.

You will conduct quarterly business reviews and oversee service improvement plans while acting as a key contact for customer escalations. This position emphasizes solid analytical skills and demands proactive engagement to minimize churn risks and enhance overall customer experience. Key Responsibilities:

- Support high complexity and strategic global accounts
- Own issue resolution and provide tactical support post-sale
- Deliver quarterly business reviews and customized materials




- Develop and manage service improvement plans
- Create complex ad hoc reports and customer insights Requirements:
- Bachelor's degree in IT, Computer Science, or related field
- 5+ years in Service Management or related customer-facing role
- Familiarity with ITSM platforms like ServiceNow or Jira
- Proven capability in driving account growth and service expansion
- Excellent communication and stakeholder engagement skills Bring your expertise in service management and customer success to transform Equinix's account dynamics.

📌 Service Manager for Equinix Accounts (Toronto)
🏢 Equinix
📍 Toronto