Service Manager

We are looking for a driven, process-focused Service Manager to lead our service department. This is an opportunity to be in a progressive leadership role within one of the most respected and trusted automotive brands in the industry, backed by a dealer group that believes in developing its people.

If you have a passion for building strong processes, training and mentoring employees, delivering exceptional customer experiences, and driving performance, this role is for you.

The Opportunity

As Service Manager, you will play a key role in supporting the General Manager in overseeing day-to-day service operations, while helping implement processes and policies that drive both customer satisfaction and business growth.

What You'll Be Doing

Oversee day-to-day service operations

Coach and develop Service Advisors to improve performance and customer experience

Ensure robust execution of advisor walkarounds and proper vehicle write-ups

Drive Hours Per RO, Effective Labour Rate, and overall service department performance

Implement and maintain processes that improve efficiency and consistency

Handle customer escalations professionally and effectively

Monitor appointment flow, shop capacity, and technician productivity

Work closely with Parts and Sales to maximize opportunities across departments

Other duties as assigned

What We're Looking For

Proven experience as a Service Manager with 3 years experience

Strong leadership potential with a desire to grow into management

Process-driven mindset with attention to detail

Passion for delivering exceptional customer service

Ability to coach, motivate, and hold a team accountable

Strong communication and organizational skills

Experience with systems such as PBS, Reynolds, or similar DMS is an asset

Why Fort Erie Toyota

At Northern Roads Auto Group, we don't just hire people - we develop careers.





Ongoing, consistent training through industry leaders like NCM Associates and PBS Systems

Clear path for advancement within Northern Roads Auto Group

Work with one of the most trusted automotive brands in the industry - Toyota

Supportive leadership team focused on your growth and success

Competitive compensation and performance-based incentives

If you're ready to take the next step and be part of a team that's committed to growth, performance, and delivering an exceptional customer experience, we want to hear from you.

More About Us

At Northern Roads Auto Group, we've proudly operated successful, family-owned automotive businesses for over 30 years in the heart of the Niagara Region. We're passionate about growth, innovation, and delivering exceptional customer experiences.

As one of the first Kia dealers in Canada and a multi-Kia President's Award-winning group, we continue to expand our footprint with the addition of Lindsay Kia (2023), Belleville Chrysler Dodge Jeep RAM FIAT (2024), and most recently, Fort Erie Toyota (2025).

Our success is built on integrity, innovation, and community - commitment that drives everything we do.

At Northern Roads Auto Group Inc., accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. We are committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace and support accommodating the accessibility needs of individuals with disabilities so that individuals can participate in all aspects of our recruitment process. Should you require this accommodation, please contact [email protected].

We would like to thank all candidates in advance for their interest only. Please note, due to the volume of applicants we receive, only those candidates selected for an interview will be contacted.

📌 Service Manager (Winnipeg)
🏢 Northern Roads Auto Group
📍 Winnipeg