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Description of required skills

Strongtechnicalproductknowledgetomaintain,troubleshootandperformpreventivemaintenanceofallautomatic,manualandrevolverdoors.Toperformtheserviceinaccordancewithnationalstandards(diagnosisandrepair).Mustbepeople-centeredandreflectenthusiastic,professional,highlyrespectableandresponsiblebehavior.Excellentwritten,verbalandfollow-upcommunicationsarerequired.

Descriptionofprofessionalqualities

Mustbeclient-orientedandentrepreneurialinnature.He/shemustapproachthepositionasafullserviceprovider,whoseobjectiveistoensurethehighestdegreeofcustomersatisfaction.Theindividualmustpossessabroadscopeoftheroleheorsheplaysinensuringthecontinuedsuccessofthebusiness,teamandaccountsunderhisorherdirectinfluence,andbewillingtoconductserviceactivitiesinaprofessionalmannerthatreflectstheinvestmentteammember,commitment,responsibilityandownershipofthecustomerandthecompanyitself.

DescriptionofDutyTechnicianTasks:

Demonstratesthecompany'svaluesandbehaviorsforthefollowingelements;engagementandcommunication,open-mindednessandcourage,professionalandrespectfulandstrengtheningteamspiritwithallteammembersandcolleagues.

Providepolite,professionalandresponsiveservicetocustomers.

Continuouslyresearchandidentifyrevenueopportunitiesrelatedtocomplementaryservicestodevelopandexpanddistrictserviceactivities,suchas;upgrades,modifications,servicecontracts,salesofpartsandnewequipment.

Ensurethatgoodqualityworkisdoneonservicerepairs,upgradesandpreventivemaintenance.

Processes,proceduresandserviceprotocolsaredetailed,completeandcompliant

Consideredtherolefromabroadperspective,ensuringthatday-to-dayoperationscontinuouslycontributetooverallperformance,customerexperience,andcompany/serviceinitiativesandgoals

Performemergencyservice,diagnosisandrepair,preventive/scheduledmaintenance,operating/maintenanceinstructionsandupgradesonautomatic,manualandrevolverdoors,bothoncompanyandcompetitorproducts.

Activelyengagedinrecommendingimprovements(upgradesandchanges)tocustomerstocorrectand/orimproveproductperformance,functionalityandsafety.Providequotesonthereplacementofportablepartsandfailuresofsecuritycheckswhenperformingscheduledmaintenance.

MaintainanappropriateinventoryandtruckinventorytosupporttheterritoryandFirstTimeFixKPIs.

Maintainthecompanyvehiclebothinappearance[insideandoutside]andrespectingthevehiclemaintenanceschedule.

Maintainacleanandneatpersonalappearanceinaccordancewiththecompany'sappearancepolicyandrepresentourbrandinaprofessionalmanner.

Labelcompletedequipmentanddoorassignmentswithapproveddecalsofthecompanylogo.

Maintainanaccurate,detailedandresponsiveresponsetoalladministrativeresponsibilities,suchas;timerecording,expensereports,servicereports,clientfileupdates,checklistcompletion,IVRrecordinganddeparture,etc.

Interfacewiththecustomer,enduserandgeneralcontractorinacourteousandprofessionalmanneratalltimes.

ParticipateinthetrainingprogramsofferedandremainAAADMcertified.

Carryoutallworkinasafemannerforthepreventionofaccidentsforthemselves,theircolleaguesandtheenduseronthesiteandthegeneralpublicandpropertyofallconcerned.

Wearandmaintainallorpartofpersonalprotectiveequipmentifnecessary.





Assistwithall/allinventoriesasindicated.

Maintainsvehicleinventoryforinstallationtoolsandsupplies.

Keepsvehiclescleanandorganizedatalltimes.

Communicateeffectivelywithcustomersregardingarrivalatthesite,check-in,serviceupdate,returntorestoreequipmentanddeparture.ThisincludesIVR,paperworkandspecialcustomerrequest.

Ensuresthatthecustomerrelationshipisconsideredapriorityandthatallquestionsandconcernsofcustomersareansweredtotheirsatisfaction. Maintain, repair, overhaul, troubleshoot, modify, build and test various types of electrical, electronic and/or

Description of required skills:

Strongtechnicalproductknowledgetomaintain,troubleshootandperformpreventivemaintenanceofallautomatic,manualandrevolverdoors.Toperformtheserviceinaccordancewithnationalstandards(diagnosisandrepair).Mustbepeople-centeredandreflectenthusiastic,professional,highlyrespectableandresponsiblebehavior.Excellentwritten,verbalandfollow-upcommunicationsarerequired.

Descriptionofprofessionalqualities:

Mustbeclient-orientedandentrepreneurialinnature.He/shemustapproachthepositionasafullserviceprovider,whoseobjectiveistoensurethehighestdegreeofcustomersatisfaction.Theindividualmustpossessabroadscopeoftheroleheorsheplaysinensuringthecontinuedsuccessofthebusiness,teamandaccountsunderhisorherdirectinfluence,andbewillingtoconductserviceactivitiesinaprofessionalmannerthatreflectstheinvestmentteammember,commitment,responsibilityandownershipofthecustomerandthecompanyitself.

DescriptionofDutyTechnicianTasks:

Demonstratesthecompany'svaluesandbehaviorsforthefollowingelements;engagementandcommunication,open-mindednessandcourage,professionalandrespectfulandstrengtheningteamspiritwithallteammembersandcolleagues.

Providepolite,professionalandresponsiveservicetocustomers.

Continuouslyresearchandidentifyrevenueopportunitiesrelatedtocomplementaryservicestodevelopandexpanddistrictserviceactivities,suchas;upgrades,modifications,servicecontracts,salesofpartsandnewequipment.

Ensurethatgoodqualityworkisdoneonservicerepairs,upgradesandpreventivemaintenance.

Processes,proceduresandserviceprotocolsaredetailed,completeandcompliant

Consideredtherolefromabroadperspective,ensuringthatday-to-dayoperationscontinuouslycontributetooverallperformance,customerexperience,andcompany/serviceinitiativesandgoals

Performemergencyservice,diagnosisandrepair,preventive/scheduledmaintenance,operating/maintenanceinstructionsandupgradesonautomatic,manualandrevolverdoors,bothoncompanyandcompetitorproducts.

Activelyengagedinrecommendingimprovements(upgradesandchanges)tocustomerstocorrectand/orimproveproductperformance,functionalityandsafety.Providequotesonthereplacementofportablepartsandfailuresofsecuritycheckswhenperformingscheduledmaintenance.





MaintainanappropriateinventoryandtruckinventorytosupporttheterritoryandFirstTimeFixKPIs.

Maintainthecompanyvehiclebothinappearance[insideandoutside]andrespectingthevehiclemaintenanceschedule.

Maintainacleanandneatpersonalappearanceinaccordancewiththecompany'sappearancepolicyandrepresentourbrandinaprofessionalmanner.

Labelcompletedequipmentanddoorassignmentswithapproveddecalsofthecompanylogo.

Maintainanaccurate,detailedandresponsiveresponsetoalladministrativeresponsibilities,suchas;timerecording,expensereports,servicereports,clientfileupdates,checklistcompletion,IVRrecordinganddeparture,etc.

Interfacewiththecustomer,enduserandgeneralcontractorinacourteousandprofessionalmanneratalltimes.

ParticipateinthetrainingprogramsofferedandremainAAADMcertified.

Carryoutallworkinasafemannerforthepreventionofaccidentsforthemselves,theircolleaguesandtheenduseronthesiteandthegeneralpublicandpropertyofallconcerned.

Wearandmaintainallorpartofpersonalprotectiveequipmentifnecessary.

Assistwithall/allinventoriesasindicated.

Maintainsvehicleinventoryforinstallationtoolsandsupplies.

Keepsvehiclescleanandorganizedatalltimes.

Communicateeffectivelywithcustomersregardingarrivalatthesite,check-in,serviceupdate,returntorestoreequipmentanddeparture.ThisincludesIVR,paperworkandspecialcustomerrequest.

Ensuresthatthecustomerrelationshipisconsideredapriorityandthatallquestionsandconcernsofcustomersareansweredtotheirsatisfaction. Maintain, repair, overhaul, troubleshoot, modify, build and test various types of electrical, electronic and/or

Description of knowledge, skills and abilities:

Strongelectromechanicalability. CCQ310GlazedMechanicBoard Haveavalidcard, Ifnot,onewillbeprovidedifyoumeetthecriteriaofCCQ310 PreferredAAADMcertification. AbilitytoworkcooperativelyandcommunicatebothinwritingandorallyinEnglish. Abilitytoliftupto100pounds. Physicalabilitytoliftandleancontinuously,climbladders,workonyourkneesforlongperiodsoftimeandbeproficientinusingpowertools. Understandandworkwithbasicelectricalcircuitsandrelaylogic. Responsible,adaptable,timelyandreliable. Abletoworkeffectivelyandefficientlywithlittleornosupervision. Respectalllocaltrafficlawsandmaintainagooddrivingrecord.

SalaryandbenefitsaccordingtoCCQ310

- Wesupply,Truck,Cell,Uniformsandmore

We are the ASSA ABLOY Group

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As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome current people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

📌 Service Technician (Quebec City)
🏢 ASSA ABLOY Global Solutions
📍 Quebec City