As the Manager of Collections Vendor Management at Fairstone Bank, oversee outsourced collections with a focus on compliance and performance optimization. This role offers a chance to enhance your managerial skills in a hybrid work setting. You will lead the Centralized Collections unit, guiding third-party collection agency operations to achieve key delinquency and recovery targets.

Your role will involve regular performance analysis, training oversight, and maintaining solid relationships with vendors to ensure a seamless collection process. Key Responsibilities:
Manage outsourced collection activities effectively
Monitor vendor compliance with contracts
Facilitate performance assessments and required adjustments
Lead discussions on daily performance and improvements
Audit collection workflows for efficiency gains

Requirements:
High school diploma with 5+ years in collections
Minimum 2 years in vendor/supervisory management
Excellent communication in English and French
Advanced Excel skills are essential
Robust background in customer experience and collections

Drive performance and compliance in collections at Fairstone Bank while enhancing customer trust and satisfaction.

📌 Manager, Collections Vendor Management At Fairstone London (Canada)
🏢 Fairstone Financial
📍 Canada