Become a vital part of HCLTech as an Operations Management Subject Matter Expert. Focus on resolving escalations and enhancing customer satisfaction through proactive communication and project management. In this role, you will analyze incidents, mentor team members, and develop standard operating procedures to boost operational efficiency.

By engaging with customers and performing root cause analyses, you'll ensure that service level agreements are met, while also contributing to capacity planning and change management strategies. The ability to communicate findings effectively will be key to your success. Key Responsibilities:
Ensure timely resolution of incidents with corrective actions
Mentor team members while maintaining SOP documentation




Validate change order plans and ensure compliance
Engage with customers to understand challenges and support
Conduct analyses to provide actionable insights for stakeholders

Requirements:
Proficiency in project management tools and methodologies
Robust analytical skills to perform investigations
Excellent interpersonal skills for effective communication
Familiarity with SLA management processes
Knowledge of capacity planning and change management

Leverage your expertise in operations management to support HCLTech's mission of customer satisfaction.

📌 Operations Management Sme At Hcltech Waterloo
🏢 HCL Technologies
📍 Waterloo