Drive operational excellence at Cethos as our first dedicated Head of Operations in Calgary. Oversee project delivery, team management, and process building for success across multilingual initiatives. Cethos, a life-sciences language company based in Calgary, seeks an experienced operations leader to manage workflow and deliver projects of high quality on time.
Your leadership will include hiring and mentoring an operations team, managing project metrics, and ensuring smooth processes. Ideal candidates come with a robust background in operation within CROs or language service sectors. Key Responsibilities:
Own delivery across all service lines and client handoffs
Lead and grow the operations team, including hiring and training
Define and track KPIs for project performance and client escalations
Streamline workflows through in-house project portal management
Ensure quality assurance aligned with ISPOR and ISO standards
Requirements:
5+ years in operations or production roles
Experience with translation workflows or clinical translation
Proven track record in team building and process design
Comfort managing distributed teams across various time zones
Robust English communication skills under pressure
Utilize your leadership in operations and background in language services to enhance Cethos’ impact in clinical trials.