Cognizant seeks a Technical Analyst in Mississauga, Ontario, to optimize enterprise application performance. Ensure stability, manage incidents, and support a robust ITSM environment. As part of the Cloud Infrastructure and Security team, you will engage in Level 2 support for critical applications, address production incidents, and enhance service quality.
This onsite role requires four days a week in the office, allowing for a balanced work-life agile while tackling technical challenges and collaborating effectively with various teams. Key Responsibilities:
Deliver Level 2 support for enterprise applications
Monitor and analyze application performance metrics
Manage ITSM processes including Incident Management
Execute and troubleshoot jobs using ZEKE Scheduler
Conduct analysis for recurring production issues
Requirements:
Minimum 2 years supporting IBM Mainframe applications
2+ years using ZEKE Scheduler or automation tools
Knowledge of ITSM processes
Proficient in SQL for troubleshooting and analysis
Robust analytical and teamwork skills
Bring your technical expertise and team-oriented spirit to enhance enterprise applications in this vital role at Cognizant.