Join OpenText as a Client Operations Program Manager to improve client journeys. Utilize feedback management expertise to transform insights into actionable strategies in a team-oriented workplace. We are looking for a Client Operations Program Manager within the GTS Operations team.
Your expertise in managing feedback platforms will support client experience measurement programs. You will analyze client feedback and collaborate on strategies that drive business outcomes and enhance satisfaction. Key Responsibilities:
Administer survey setup and data quality processes
Create dashboards and reports for stakeholder insights
Develop measurement strategies aligned with best practices
Identify improvement opportunities from client feedback
Communicate complex findings in a simplified way
Requirements:
Bachelor’s degree in business or analytics
Knowledge of Forsta or similar feedback systems
Understanding of survey design and closed-loop processes
Proficient in data analysis and reporting
High attention to detail and organizational skills
Bring your passion for client experience and data insights to make an impact at OpenText.