Role Overview:

With enthusiasm for our brand, you will support the Store Management team in delivering retail excellence, driving robust sales results, and creating engaging customer experiences.

Key Job Accountabilities:
Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed
Problem solve effectively & proactively using available resources and guidance from Store Management team
Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed
Communicate effectively and act as a flexible & responsible role model to your team
Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry
Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life
Meet sales & performance targets
Support training and onboarding of new Customer Consultants





Skills/Competencies:
Experience in a customer-facing role and a genuine passion for the retail beauty industry
Ability to communicate & listen effectively
Solid interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
A positive mindset with the willingness to continuously develop yourself and your teammates
Ability to proactively manage time, multi-task, while working independently with minimal direction

Physical Requirements:
Must be able to stand and walk for extended periods (up to 8 hours per shift)
Ability to lift and move products up to 25 lbs.
Frequent reaching, bending, crouching as required

Pay: $18.10-$18.60 per hour

Perks
Store discount

Application question(s)
What is your work availability?
Are you legally allowed to work in Canada?

Work Location: In person

📌 Part Time Team Lead Yorkdale Mall North York
🏢 The Body Shop Canada
📍 North York