Join Manulife as the Reporting & Insights Lead, responsible for guiding data strategies in Canada, the US, and GWAM. Utilize your expertise to convert data into actionable insights. This position centers on creating and governing a comprehensive reporting strategy across Amazon Connect.

Work collaboratively with business stakeholders to define their reporting needs, and prioritize insight prospects that drive operational improvements. Your analytical approach will focus on translating complex data into explicit narratives, enhancing strategic planning across business units. Key Responsibilities:
Establish a comprehensive reporting and insights framework
Partner with business teams for insight identification




Develop actionable recommendations from customer data
Create dashboards, scorecards, and performance metrics
Analyze data trends and identify emerging risks

Requirements:
Expertise in reporting and analytics roles
Ability to present insights to executive leadership
Familiarity with customer experience and operations reporting
Solid analytical skills and data translation ability
Strategic thinker with hands-on reporting experience

Harness data to fuel strategic initiatives and operational improvements at Manulife.

📌 Lead Reporting & Data Insights Role Toronto
🏢 Manulife Insurance Malaysia
📍 Toronto