Join Beneva's commitment to exceptional client service as a Member and Partner Experience Consultant. Transform insights into action to enhance member experiences. In this senior role, work alongside the Director of Customer Experience Performance. You will analyze TNR data, contributing vital insights to improve organizational strategies for member and partner engagement.

Your role will ensure the effective governance of the customer experience framework across all departments. Key Responsibilities:
Analyze member voices to detect improvement areas
Generate data-driven recommendations and reports
Devise solutions to optimize customer-centric practices
Measure initiatives' impact on member experience
Collaborate across sectors to align experience governance

Requirements:
Relevant university degree in marketing or analytics
Minimum of seven years' related experience
Knowledge of Qualtrics or similar systems
Experience in insurance or financial service industries
Advanced proficiency in French communication

Make a significant impact on enhancing Beneva’s member and partner experiences.

📌 Member And Partner Experience Consultant Longueuil
🏢 Beneva
📍 Longueuil